Careers

SPANISH CUSTOMER SERVICE ASSOCIATE

We are looking for candidates who are residents of Nagpur, Maharashtra.

Intellero is a virtual receptionist for dentists in the US. We provide a platform that allows dentists to outsource their call center needs, allowing them to focus on the things that matter most. We are seeking a passionate and dependable Spanish Customer Service Associate to join our team.

As a Spanish Customer Service Associate, you will be responsible for managing customer calls, providing support and guidance to customers, and resolving issues as they arise in Spanish language. To be successful in this role, you should be passionate about the Spanish language and culture, possess excellent communication skills, and be able to work efficiently in a fast-paced environment.

Key Responsibilities:

• Handle customer inquiries in Spanish language

• Provide excellent customer service and support to all customers

• Resolve customer issues and concerns in a timely and efficient manner

• Escalate complex issues to the appropriate team member for resolution

• Maintain accurate customer records and update account information as needed

• Collaborate with cross-functional teams to improve customer experience

Qualifications:

• 2+ years of experience in Spanish customer service or call center management

• Strong customer service background with experience in managing customer calls and inquiries

• Passionate about helping others succeed with high energy level

• Ability to multi-task and prioritize tasks in a fast-paced environment

• Excellent communication skills in Spanish and English

• Diploma in Spanish language is preferred

• Comfortable to work in Night shifts.

Benefits:

• Internet reimbursement

• Leave encashment

• Life insurance

• Provident Fund

• Performance bonus

If you are passionate about providing excellent customer service and possess the required qualifications and skills, we would love to hear from you.

Please visit www.spotonschedulers.com for detailed information about the project.

Please send us your resumes at [email protected]

CUSTOMER SERVICE ASSOCIATE

We are looking for candidates who are residents of Nagpur, Maharashtra.

Intellero is a virtual receptionist for dentists in the US. We provide a platform that allows dentists to outsource their call center needs, allowing them to focus on the things that matter most.

We are looking for a Customer Service Associate to join our team. This position will be responsible for managing customer calls, providing support and guidance to customers, and resolving issues as they arise. This role requires a passion for helping others succeed, a high energy level, and the ability to multi-task while always delivering excellent customer service. We expect our employees to work hard and grow with us!

Key Responsibilities:

• Handle customer inbound/outbound calls.

• Provide excellent customer service and support to all customers

• Resolve customer issues and concerns in a timely and efficient manner

• Escalate complex issues to the appropriate team member for resolution

• Maintain accurate customer records and update account information as needed

• Collaborate with cross-functional teams to improve customer experience

Qualifications:

• Higher Secondary (12th Pass)/ Graduation

• 2+ years of experience in international customer service or call center management

• Strong customer service background with experience in managing customer calls and inquiries

• Passionate about helping others succeed with high energy level

• Ability to multi-task and prioritize tasks in a fast-paced environment

• Excellent communication skills in English

• Comfortable to work in Night shifts.

Benefits:

• Internet reimbursement

• Leave encashment

• Life insurance

• Provident Fund

• Performance bonus

If you are passionate about providing excellent customer service and possess the required qualifications and skills, we would love to hear from you.

Please visit www.spotonschedulers.com for detailed information about the project.

Please send us your resumes at [email protected]

INSURANCE COORDINATOR

We are looking for candidates who are residents of Nagpur, Maharashtra.

Intellero is a virtual receptionist for dentists in the US. We provide a platform that allows dentists to outsource their call center needs, allowing them to focus on the things that matter most.

The Insurance Coordinator is responsible for assisting patients with the processing of dental insurance claims and management of relationships with insurance carriers. Contacts insurance companies and patients regarding coverage determinations and outstanding balances. Researches and resolves insurance billing issues.

Key Responsibilities:

• Daily attention to resolving insurance claim issues such as requests for additional information and denials.

• Contact insurance companies to verify coverage and fee schedule. Complete insurance breakdown accurately and completely.

• Ensure insurance policy requirements are being met.

• Provide assistance and advice to internal staff with respect to insurance policy coverage and general insurance questions

• Maintain knowledge of dental insurance and use independent judgment regarding coverage and insurance claims. Resolve billing disputes with little supervision.

• Must be comfortable in a fast-paced, quickly changing environment.

• Strong organization, interpersonal and communication skills are essential.

Qualifications:

• Higher Secondary (12th Pass)/ Graduation

• Minimum 1-2 years of experience as an insurance coordinator in dental industry

• Comprehensive knowledge of insurance principles and practices

• Experienced with US/UK dental Industry would be a plus

• Strong customer service background with experience in managing customer calls and inquiries

• Passionate about helping others succeed with high energy level

• Ability to multi-task and prioritize tasks in a fast-paced environment

• Excellent communication skills in English

• Comfortable to work in Night shifts.

Benefits:

• Internet reimbursement

• Leave encashment

• Life insurance

• Provident Fund

• Performance bonus

Please visit www.spotonschedulers.com for detailed information about the project.

If you possess these qualities and have a passion for working in a fast-paced environment, we encourage you to apply for this position.

Please send us your resumes at [email protected]

BILLING COORDINATOR

We are looking for candidates who are residents of Nagpur, Maharashtra.

Intellero is a virtual receptionist for dentists in the US. We provide a platform that allows dentists to outsource their call center needs, allowing them to focus on the things that matter most.

We are looking for a highly organized and efficient billing coordinator to oversee our billing operations. As a billing coordinator, you will be responsible for managing our billing and payment processes, creating, and sending invoices, resolving any discrepancies, and maintaining meticulous records.

Responsibilities:

• Planning and supervising billing and collection operations.

• Coordinating with other departments to ensure the accuracy of billing information

• Corresponding with clients, answering questions, and resolving issues.

• Following up on outstanding payments.

• Preparing and sending invoices.

• Maintaining and updating records.

• Creating and managing client accounts.

• Reconciling account discrepancies.

Qualifications:

• Higher Secondary (12th Pass)/ Graduation

• At least 2 years of work experience in accounting or bookkeeping.

• Efficient multitasking and time management skills.

• Strong organizational skills and attention to detail.

• Excellent communication and numerical skills.

• Proficiency in Microsoft Office and knowledge of accounting software.

• Working knowledge of accounting principles.

• Strong customer service skills.

Benefits:

• Internet reimbursement

• Leave encashment

• Life insurance

• Provident Fund

• Performance bonus

Please visit www.spotonschedulers.com for detailed information about the project.

If you possess these qualities and have a passion for working in a fast-paced environment, we encourage you to apply for this position.

Please send us your resumes at [email protected]