We systematically scan and capture clients’ existing business/working model. This helps us to gain deeper insights into motives behind consumer triggers. It also helps us to understand their experience of doing business with us whether it’s buying products or hiring services. We systematically search, study, & analyze `on-the-job’ customer & staff problems & performance issues. We undertake an in-depth root cause analysis Draw on ideas to develop an improved system of working with emphasis on `Qualitative' dimension. While devising solutions we do not overlook or undermine quantitative angle of business.
This evolved and new work system does not overlook or undermine quantitative angle of business. On the contrary, the steps we design diminish the gap between qualitative and quantitative approaches. We devise and monitor key performance indicators (KPIs) and its outputs to demonstrate results. We help the management and staff to see and experience things that were going wrong with the way they worked – at the organization and at the unit level. We use proven tools, and results are monitored to achieve break-through goals necessary for the growth of clients’ business. An important component/feature of the system we create is a dashboard, a quick-glance ready reckoner that keeps the staff and management posted on `to do’ list and be able to view the status of entire process on your chosen device. The proven tools & methods we implement lead to: